Riviera
AI agents that handle calls, orders, and reservations in any language
Riviera is an AI voice agent platform for hotels that answers guest calls, texts, and messages around the clock, handling bookings, dining orders, and service requests while staff attend to guests on property. Agents detect and switch languages mid-call, load guest context from caller ID and reservations, and transfer calls to staff with an AI summary and full transcript.
Setup involves uploading hotel knowledge such as policies, menus, and FAQs, with automatic contradiction detection, followed by visual drag-and-drop workflow building for agent routing, voices, personas, and handoffs. Channels include voice, SMS, iMessage, email, and chat, with live call monitoring, silent listening, and take-over controls. Analytics cover call volume, resolution rate, sentiment, and peak hours, while AI Insights surfaces trends, complaints, and opportunities from conversations.
Riviera is aimed at hotel operations and front-office teams. The site offers a demo without an account, a trial, and pricing plans; specific packaging details are not stated.
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