ChatNode
AI agents for customer service that feel human
ChatNode is a platform for building AI support agents that answer customer questions around the clock and complete tasks through AI Actions, such as booking meetings, processing Stripe billing, capturing leads, and making custom API calls. Agents are trained on crawled websites, documents, and knowledge bases, with auto-retrain to keep knowledge current, and can hand off to human agents with full conversation context.
The platform is model agnostic, supporting models from Google, Anthropic, Perplexity, OpenAI, and others, selectable per task. Integrations include Google Drive, Notion, Dropbox, OneDrive, Slack, Zendesk, SharePoint, Zapier, and Make. Features include a visual AI Agent designer, analytics covering satisfaction, popular topics, and action success, multilingual support, API access, and lead capture. Security measures include AES-256 encryption at rest, TLS 1.3 in transit, a zero-retention data policy, audit logs, and data segregation by workspace.
ChatNode is aimed at solopreneurs, marketers, pre-scale businesses, and scale-up businesses. It offers a free plan, a 7-day trial, and paid editions (Lite, Standard, Scale) with seat-based and usage-based limits on team members, AI Agents, and monthly credits, plus add-ons for extra credits, agents, custom domains, and branding. An Enterprise edition with unlimited agents, members, and messages is available through sales.
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