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Channels

Data-powered business phone system that shows caller details before you answer

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Channels is a browser-based business phone system that displays customer information when a call comes in, helping agents handle inbound and outbound calls with context. It also supports SMS, a web call widget for website visitors, IVR routing, call recordings, and call distribution rules.

Features include customer recognition, welcome messages, working hours, call forwarding, voicedrop, do not disturb mode, user groups, custom notes, and a Chrome extension for making calls from any webpage. Mobile apps are available for iOS and Android. Integrations connect Channels with tools such as Zendesk, Pipedrive, and Shopify.

Channels is aimed at customer support teams, eCommerce businesses, sales teams, and remote workers. It is offered in Plus and Advanced plans, with a set number of users included and additional users available for an extra fee. Plans can be paid monthly or annually, and a 7-day free trial is available without a credit card. A free plan is also offered after the trial.

12 alternatives to Channels

Ranked by how well each tool replaces Channels: shared features, audience, price and popularity.

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  12. DialShree

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