Skip to content
whatismyalternative

BOSSDesk

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

Visit BOSSDesk

BOSSDesk is an IT service management (ITSM) and help desk ticketing system available both in the cloud and on-premise. It covers incident, problem, change and asset management, and includes a self-service portal, workflow automation, AI-driven assistance, and integrations with Slack, Microsoft Teams and Power BI.

12 alternatives to BOSSDesk

Ranked by how well each tool replaces BOSSDesk: shared features, audience, price and popularity.

  1. ManageEngine

    AI-driven unified service management platform for the digital enterprise

    Covers 5 of 15 key features.

    64 out of 100 matchContact sales

  2. Octopus ITSM

    Québec ITSM software for managing IT tickets, assets, and service requests.

    Covers 2 of 15 key features.

    64 out of 100 match$1,425/mo

  3. GLPI

    Smart IT service management, helpdesk, and asset tracking.

    Covers 6 of 15 key features, has a free plan and is open source.

    Free planOpen source
    62 out of 100 matchContact sales

  4. Zendesk

    Customer service software for support teams of any size

    Covers 1 of 15 key features.

    62 out of 100 match$19/mo

  5. SysAid

    ITSM Software With Agentic AI That Gets IT Done

    Covers 7 of 15 key features.

    61 out of 100 match$89/mo

  6. ITSM 365

    Service Desk platform for automating service and business processes across company

    Covers 1 of 15 key features.

    61 out of 100 matchContact sales

  7. iTop

    Open-source ITSM and CMDB platform for IT service management

    Covers 6 of 15 key features, has a free plan and is open source.

    Free planOpen source
    60 out of 100 matchContact sales

  8. ConnectWise

    AI-native IT management platform for MSPs and IT service providers

    Covers 2 of 15 key features and has a free plan.

    Free plan
    59 out of 100 matchContact sales

  9. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 1 of 15 key features.

    59 out of 100 match$19/mo

  10. Deskpro

    The human help desk for smarter ticketing.

    Covers 4 of 15 key features.

    58 out of 100 match$195/mo

  11. HappyDesk

    Helpdesk and ticketing system for customer support

    Covers 3 of 15 key features and has a free plan.

    Free plan
    57 out of 100 matchContact sales

  12. Halo

    Workflow automation and service management platform for IT, customer service and CRM

    Covers 4 of 15 key features.

    57 out of 100 matchContact sales