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ITSM 365

Service Desk platform for automating service and business processes across company

Visit ITSM 365

The platform combines omnichannel request intake, SLA/OLA automation, knowledge base, client management, finance, asset and warehouse management, field service with a mobile app, project management (Agile and Waterfall), and HR processes. It is positioned as a single window for service, projects, equipment and hiring. The company states it is a Russian product listed in the Unified Register of Russian Software with servers located in Russia.

12 alternatives to ITSM 365

Ranked by how well each tool replaces ITSM 365: shared features, audience, price and popularity.

  1. ManageEngine

    AI-driven unified service management platform for the digital enterprise

    Covers 1 of 15 key features.

    62 out of 100 matchContact sales

  2. Octopus ITSM

    Québec ITSM software for managing IT tickets, assets, and service requests.

    Covers 0 of 15 key features.

    62 out of 100 match$1,425/mo

  3. iTop

    Open-source ITSM and CMDB platform for IT service management

    Covers 1 of 15 key features, has a free plan and is open source.

    Free planOpen source
    61 out of 100 matchContact sales

  4. SysAid

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    Covers 1 of 15 key features.

    60 out of 100 match$89/mo

  5. GLPI

    Smart IT service management, helpdesk, and asset tracking.

    Covers 1 of 15 key features, has a free plan and is open source.

    Free planOpen source
    59 out of 100 matchContact sales

  6. Halo

    Workflow automation and service management platform for IT, customer service and CRM

    Covers 1 of 15 key features.

    58 out of 100 matchContact sales

  7. Aranda Service Management

    Software de Gestión de Servicios TI - Aranda Software

    Covers 1 of 15 key features.

    58 out of 100 matchContact sales

  8. Matrix42

    The European Choice in Intelligent Service Management

    Covers 1 of 15 key features.

    58 out of 100 match—

  9. Sunrise

    Service management software for UK organizations and service desks

    Covers 1 of 15 key features.

    57 out of 100 matchContact sales

  10. EasyVista

    The AI-Powered ITSM Platform

    Covers 1 of 15 key features.

    57 out of 100 matchContact sales

  11. Harmony

    AI-native ITSM and ESM platform

    Covers 1 of 15 key features.

    57 out of 100 matchContact sales

  12. Docusnap365

    Your IT. One Platform. Every Answer.

    Covers 0 of 15 key features.

    56 out of 100 match$199/mo