Benbria
Real-time experience management software.
The Loop Experience Platform by Benbria is a real-time experience management solution for location-based operations such as hotels, healthcare facilities, restaurants, retail, and transit hubs. It addresses the delay inherent in traditional surveys by capturing live customer and employee sentiment and converting it into frontline action, following a four-stage lifecycle: listen, engage, analyze, and act.
The platform comprises several modules. Loop Messaging unifies SMS, WhatsApp, email, social, and web chat into a single location-based inbox. Loop CXM measures NPS, CSAT, and CES across touchpoints with role-based dashboards, while Loop EXM gathers continuous employee feedback. Feedback is collected through physical kiosks (Blissful, Elegant, Nugget, and Walley models) as well as QR codes and digital touchpoints. Automated workflows convert low scores into service tickets and alert on-site teams. An Agentic AI Suite is also referenced. Integrations include Tripleseat, PointClickCare, HotSOS, Knowcross, Flexkeeping, Opera, RoomkeyPMS, TigerTMS, Volante, Volo!, and Dialogflow.
The product serves executive leadership, sales and marketing, operations, and human resources across industries including higher education, facilities management, food services, healthcare, hospitality, retail, and travel. Organizations can deploy a single product or an all-in-one solution, with editions available; specific packaging details are not stated.
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