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Assembled

Workforce management built for the AI era.

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Assembled is a support operations platform that brings workforce management for human agents together with AI agents and an AI copilot in one system. It addresses the problem of managing in-house agents, BPO vendors, and AI through separate tools by unifying scheduling, forecasting, real-time management, and vendor management alongside automated customer resolutions.

The platform includes AI-powered scheduling, ML-based forecasting, real-time analytics, and vendor management, plus AI agents for chat, email, SMS, and voice that connect to internal tools and policies through agentic workflows. An AI Copilot assists human agents by surfacing knowledge, suggesting responses, translating, and streamlining handoffs. Integrations span CRM and helpdesk systems, CCaaS and telephony, knowledge bases, quality management, HRIS, and data tools, with an API for custom workflows. Security includes SOC 2 Type II, GDPR compliance, and granular permissions with audit readiness.

Assembled is aimed at customer support leaders and workforce managers running blended human and AI operations. It is packaged as a complete orchestration suite whose products can also be purchased separately; the pages do not specify plan tiers, seat or usage models, or trial availability.

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