Veritus

Veritus is an AI communications platform for consumer lenders, providing agents that handle borrower conversations across voice, SMS, email, and chat. It addresses the need to manage regulated interactions throughout the customer lifecycle, from loan applications and servicing to early- and late-stage collections, while enforcing compliance rules at the platform layer. Interactions share unified context, allowing borrowers to move between channels without repeating information.

The platform includes voice agents, SMS, email, and chat, orchestration for outbound omnichannel campaigns, and automated QA that reviews calls. Voice capabilities cover customer acquisition, multi-agent architecture with observer agents monitoring compliance in real time, secure card payments with PCI DSS tokenization, brand and policy tailoring, multi-language support, and complete audit trails with transcripts and compliance scorecards available via API. Conduct rules such as TCPA call windows, Reg F frequency caps, FDCPA convenient-time presumptions, and state AI-disclosure requirements are enforced at runtime. Integration options include a fully managed Veritus voice and telephony stack or connecting to existing CCaaS, dialer, and telephony systems over SIP.

Veritus is built for consumer lenders and financial institutions handling origination, servicing, and collections conversations. The pages do not specify pricing, plans, or packaging details.