Sequin AI
AI voice and text agents for collections
Sequin AI provides voice and text agents for debt collections, designed for regulated lenders and servicers. The agents follow approved script libraries and guardrails, monitor compliance on every interaction, and evaluate conversations against QA and compliance scorecards. Regulatory enforcement covers CFPB, UDAAP, FCRA, FDCPA, TCPA, and state-specific requirements, including cease-and-desist, Mini-Miranda, frequency caps, disputes, bankruptcy, and SCRA.
The platform includes scenario testing before launch and ongoing post-production testing, near real-time QA evaluation, and evidence packs aligned to CFPB, OCC, FDIC, NCUA, and state regulator exam manuals. Agents are customized to an organization's call flows, compliance rules, scorecards, and escalation paths. Workflows span outbound loan servicing support, pre- and post-charge-off collections, inbound after-hours calls, payment-link handoff, compliance-aware escalation, human warm transfers, and borrower friction insights. The company is SOC 2 Type II certified.
Sequin AI is intended for consumer credit card companies, lenders, and servicers. It is packaged as a pilot with flat-file transfers and no engineering support required, supported by dedicated implementation. Pricing is performance-based, with no per-seat fees or minimums.
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