Typewise
AI customer service platform for resolving support requests across channels
Typewise is an AI customer experience platform that runs AI agents to resolve customer service requests end to end across email, chat, WhatsApp, social, and voice. It solves the problem of high-volume, repetitive support tasks by handling the entire resolution process—looking up orders, applying policies, and closing tickets—rather than simply deflecting inquiries. The platform is set up in plain language with no code, using an AI operator called Nova.
Key capabilities include a unified workspace where AI and human agents collaborate, with a supervisor routing requests to the right specialist and handing off to a person when needed. It connects to over 3,500 integrations across help desks, inboxes, commerce, CRM, and internal systems. The platform supports multiple languages and channels, and includes features for quality monitoring, action logging, and the ability to pause or approve actions. It is ISO 27001 certified, GDPR compliant, and aligned with the EU AI Act, with EU data residency available.
Typewise is designed for customer service teams of all sizes, from small businesses to enterprises. It offers a free trial with a batch of free resolutions and no credit card required. Pricing is success-based, combining a monthly plan with a per-resolution rate that decreases as volume grows.
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