Tender Support
Better, Simpler, Customer Support Software
Tender Support is customer support software that combines a help desk, public community forums and a knowledge base. Discussions can be organized with queues and assignments, answered by email, and tracked with reports.
Features include Echo Templates for canned replies, queues and assignments, follow-up reminders, activity filters, VIP access controls, advanced reporting, custom domains, theming, custom CSS and JavaScript, and single sign-on. It integrates with email and can bring user data from internal systems into discussions.
Tender is aimed at support teams and is packaged in Standard and Pro editions, each including one agent, with additional agents available for a monthly fee. A 14-day free trial with all features is available, and annual billing is offered.
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