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Ticksy

Help desks for happy customers.

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Ticksy is a help desk platform for support teams that need to manage customer conversations in one place. It supports both private tickets, limited to the customer and agents, and optional public tickets that work like a forum where anyone can view and reply, helping distribute support load across the community.

The platform includes a knowledge base with unlimited articles organized into categories, purchase verification integrations with Envato Market, Easy Digital Downloads, Themely Marketplace and Freemius, and branding options such as a custom subdomain, logo and color customization. Additional capabilities include email piping for opening tickets from defined addresses, custom fields (text, multiline and dropdown), live and email notifications with granular controls, multilingual interface support across several languages, comment likes, emoticons, and keyboard shortcuts.

Ticksy is aimed at support agents, Envato authors, freelancers, business owners and educators. It is accessible across desktop, tablet and mobile devices, and offers a 14-day trial.

12 alternatives to Ticksy

Ranked by how well each tool replaces Ticksy: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 3 of 15 key features.

    69 out of 100 match$19/mo

  2. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 3 of 15 key features.

    67 out of 100 match$19/mo

  3. HelpDesk

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    Covers 4 of 15 key features.

    65 out of 100 match$19/mo

  4. Jitbit Helpdesk

    Email-first help desk and IT ticketing system

    Covers 2 of 15 key features and has a free plan.

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  5. HappyDesk

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    Covers 4 of 15 key features and has a free plan.

    Free plan
    64 out of 100 matchContact sales

  6. HelpSpot

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    Covers 5 of 15 key features and has a free plan.

    Free plan
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  7. Tender Support

    Better, Simpler, Customer Support Software

    Covers 1 of 15 key features.

    63 out of 100 match$49/mo

  8. Deskpro

    The human help desk for smarter ticketing.

    Covers 4 of 15 key features.

    61 out of 100 match$195/mo

  9. UseResponse

    A complete customer service suite.

    Covers 5 of 15 key features and has a free plan.

    Free plan
    61 out of 100 match$49/mo

  10. Tactful AI

    Omnichannel customer experience platform with AI agents for conversations.

    Covers 4 of 15 key features.

    61 out of 100 matchContact sales

  11. SupportBee

    Email ticketing system that turns customer emails into organized tickets for team-based, 1

    Covers 4 of 15 key features.

    60 out of 100 match$20/mo

  12. UVDesk

    Helpdesk system for ecommerce and multichannel.

    Covers 5 of 15 key features, has a free plan and is open source.

    Free planOpen source
    60 out of 100 match$192/mo