Live Helper Chat
Open source live support chat for your website with bot, voice, video, screen share, AI, R
Live Helper Chat is an open-source live support chat system for websites, providing a bot, voice and video calls, screen sharing, and AI integration through a REST API. It runs on PHP and MySQL, with optional components such as Elasticsearch, Amazon S3, and Node.js for enterprise deployments, and can be installed on a server or run as a hosted solution.
The platform includes modules for chat archives, visitor tracking, co-browsing, speech to text, file uploads, and proactive user invitations. It integrates with Telegram, Facebook Messenger, Twilio (WhatsApp), Google Business Message, Mattermost, n8n, and Jitsi or Agora for voice and video. AI integrations cover OpenAI ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini, with sentiment analysis and insult detection. Clients are available as a mobile app (Flutter), a desktop app (Electron), and a Chrome extension, with Google authentication and 2FA supported.
It is intended for organizations of varying sizes, including those with data protection requirements. The software is free and open source for self-hosting, while a hosted option is available with a 14-day free trial before choosing a subscription or migrating to self-hosting.
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