Stonly
The knowledge platform for better, faster customer service
Stonly is a knowledge management platform for customer service that helps support teams organize and deliver help content. It addresses the problem of static, hard-to-follow documentation by letting teams create interactive step-by-step guides, a knowledge base, and AI-backed answers that agents can use in the flow of work and customers can use for self-service.
The platform includes Interactive Guides, Knowledge Base, AI Answers, Knowledge Agents, Business Process Agents, The Widget, Checklists, Contact Forms, and Surveys. It integrates with help desk and CRM tools such as Zendesk, Salesforce, Freshworks, and ServiceNow, as well as data platforms, messaging apps, and other services. Content management features include versioning, access rights, templates, workflow editor, auto-translate, tagging, collaboration tools, and analytics. An API preserves guide structure for use with other AI providers.
Stonly is aimed at customer support teams, contact centers, and customer-facing organizations. It is packaged in a Small Business plan for companies under 100 employees, with limits on guide views and team members, and an Enterprise plan with custom terms that adds help desk integrations, AI Agents, automations, SSO, private knowledge bases, and higher or unlimited guide views and team members. A 14-day free trial of the Small Business plan is available, after which accounts are downgraded to a free Basic plan with limited guide views, published guides, and team members.
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