Elevio
Knowledge platform delivering contextual content to customers, agents and internal teams
Elevio is a knowledge platform that delivers contextual content to customers, support agents and internal teams through an embeddable assistant, hotspots, embedded elements and a hosted knowledge base. It aims to reduce customer effort by providing help in-product rather than sending users off-site, and to help teams capture, deliver, measure and evolve product knowledge.
Key capabilities include an embeddable Assistant, point-and-click Hotspots, embedded elements for search and suggestions, a hosted knowledge base, and Knowledge Centered Service (KCS) features such as the Hub and Advisor modules. The platform offers content management with drafts and publishing workflows, machine-learning keyword suggestions, auto-translation for over twenty languages, reporting and analytics, user feedback capture, and a JavaScript API. Integrations cover support desks including Zendesk, Freshdesk, Help Scout, Groove, Teamwork Desk and UserVoice; live chat tools such as Intercom, Drift, Freshchat, LiveChat and Zopim; plus Slack, StatusPage.io, WordPress and HelpDocs.
Elevio is packaged in Starter, Regular and Premium editions, each with a set number of team members and increasing modules, with an Enterprise option for higher volume and custom terms. All plans include a 14-day free trial and a page-view allowance, with annual or month-to-month billing.
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