KnowledgeOwl
KnowledgeOwl
KnowledgeOwl is a hosted knowledge base platform for creating and sharing internal and external documentation in one place. It addresses the problem of scattered docs across tools like Confluence, SharePoint, and Salesforce by providing a single source of truth with unlimited nested categories, drag-and-drop reorganization, and a table of contents. The platform has been in business since 2011 and is operated by Silly Moose, LLC in Boulder, Colorado.
Key capabilities include semantic search that requires no configuration, an AI chatbot restricted to your own knowledge base content with source attribution and permission awareness, and built-in analytics covering article performance, search gaps, and chatbot queries. Content management features include a WYSIWYG editor, version control, approval workflows, role-based access, comments, ratings, and contact forms. The platform also offers API and webhooks, white-glove migration from tools like Confluence, Zendesk, and SharePoint, custom theme design, and 1:1 training calls included on all plan levels.
KnowledgeOwl serves teams across industries including utilities, healthcare, education, IT services, insurance, and call centers, supporting both agent-facing and customer self-service use cases. A free plan is available to start, along with a demo option. The platform is offered in multiple plan levels, with migration and custom theme setup included across them.
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