Smith.ai
24/7 AI receptionists and live agents for call answering and lead capture.
Smith.ai is an AI receptionist and virtual receptionist service that answers calls, screens and qualifies leads, books appointments, and syncs intake details to a CRM. It is designed to reduce missed calls and unqualified inquiries, with particular emphasis on law firms and their intake workflows, while also serving other small and solo businesses.
The service combines AI call handling with human North American agents for complex or sensitive situations. Capabilities include practice-aware intake flows, custom AI prompts and screening criteria, live consultation booking, payment collection, call routing and escalation, and an online dashboard with AI-generated summaries, notes, recordings, and call metadata. It integrates with more than 7,000 systems to sync calls, appointments, and payments into existing tools. Coverage options include AI-first, hybrid, and human-first plans, with dedicated virtual receptionist plans offering 24/7 live agents trained on a specific business.
Smith.ai is aimed at small businesses, solo practitioners, and law firms across practice areas such as personal injury, family law, criminal defense, estate planning, immigration, and employment law. Plans are packaged by coverage model and priced per call, with an AI-first tier, a hybrid tier, and a human-first tier. A free plan with a monthly call allowance is available, along with a free trial for the AI-first option.
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