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SLA Monitor

Set Up and Track SLAs in Slack

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SLA Monitor is a Slack app that monitors response SLAs in selected channels. It tracks messages from external users, sends pre-failure alerts, and provides a list of missed messages with direct links.

11 alternatives to SLA Monitor

Ranked by how well each tool replaces SLA Monitor: shared features, audience, price and popularity.

  1. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 2 of 12 key features.

    56 out of 100 match$19/mo

  2. Zendesk

    Customer service software for support teams of any size

    Covers 2 of 12 key features.

    54 out of 100 match$19/mo

  3. Slack

    Channels, huddles and apps for work communication

    Covers 2 of 12 key features.

    Free plan
    53 out of 100 match$8.25/mo

  4. MaestroQA

    AI Conversation Data Quality Platform

    Covers 8 of 12 key features.

    51 out of 100 matchContact sales

  5. Help Scout

    Shared inbox and help center that feels like email

    Covers 2 of 12 key features.

    Free plan
    49 out of 100 match$25/mo

  6. HelpSpot

    Help desk software that just works — simple, reliable, and affordable.

    Covers 5 of 12 key features.

    Free plan
    49 out of 100 matchContact sales

  7. Hona

    AI case manager for personal injury firms that follows up with clients and tracks their

    Covers 7 of 12 key features.

    49 out of 100 matchContact sales

  8. Customerly

    The AI agent that actually resolves tickets

    Covers 6 of 12 key features.

    49 out of 100 match$19/mo

  9. UseResponse

    A complete customer service suite.

    Covers 5 of 12 key features.

    Free plan
    49 out of 100 match$49/mo

  10. Open

    Unified AI customer support platform.

    Covers 8 of 12 key features.

    49 out of 100 matchUsage-based

  11. Zoho Desk

    Context-aware help desk inside the Zoho suite

    Covers 2 of 12 key features.

    Free plan
    49 out of 100 match$14/mo