Hona

Hona is an AI case manager for personal injury law firms, built to address the volume of client follow-up that case managers cannot handle manually. Its AI agent, Lia, handles outreach between appointments, tracks treatment and scheduling, and escalates issues to a human case manager when judgment is needed.

Lia sends reminders, post-visit check-ins, and follow-ups by text or call, logging treatment details, symptoms, and provider information. Missed appointments and treatment gaps are flagged in real time through escalation rules written in plain language. Firms enroll clients from a dashboard or a Chrome extension, and Hona connects with case management systems including Filevine, Clio, CASEpeer, SmartAdvocate, and Litify to sync case data both ways. Staff can step into any conversation, approve drafts, and call clients from the dashboard, with transcripts feeding back to Lia. The platform supports English and Spanish conversations and handles PHI per BAA with end-to-end encryption, TCPA consent tracking, and SOC 2 Type II auditing.

Hona is designed for personal injury firms and their case managers, with additional practice areas including workers' comp, mass tort, employment, bankruptcy, criminal, immigration, and family law. The platform offers Individual Portal and Business Portal access, and firms can book a demo to review pricing and contract terms.