Scritch

Scritch is an AI veterinary receptionist that answers client phone calls around the clock, manages appointments, and handles pet care communication for veterinary practices. It is designed to reduce the phone load on front desk staff by handling routine and time-consuming tasks such as new client data entry, appointment scheduling, and answering practice and patient questions.

Key capabilities include smart call routing to human staff, integration with practice management and phone systems for real-time access to schedules and patient records, appointment management (scheduling, rescheduling, canceling, confirming, and filling open slots), triage for sick patients with escalation and after-hours ER options, medical records delivery, prescription request handling, practice FAQs, and patient-specific questions about appointments, vaccinations, and medications. The receptionist can handle multiple simultaneous calls and leaves tasks for front desk staff when follow-up is needed.

Scritch is built for veterinary practices seeking to support their client service teams. The pages do not specify pricing, plans, or packaging details.