Sangoma

Sangoma provides a unified communications platform combining voice, video, messaging, collaboration, conferencing, and contact center capabilities on a single system. It addresses the need for business communications alongside networking and security services, offering cloud, hybrid, and on-premises deployment options so organizations can choose the level of control and management that fits their environment.

Key capabilities include AI call transcription, conversation summaries, and a virtual receptionist for routine calls, along with softphone and collaboration apps, HD video meetings, SMS, and a departmental contact center with routing and reporting. The platform integrates with Microsoft Teams and Microsoft Outlook, supports leading phone vendors, and connects with legacy devices through SIP trunks, POTS, PRI, and analog adapters. Networking and security offerings include Managed SD-WAN, managed Wi-Fi, cloud and on-premises firewalls, network switches, and managed internet with 5G failover. The on-premises edition, Switchvox, includes voice, video, chat, and contact center features under an all-inclusive pricing model.

Sangoma serves small and mid-sized businesses, growing teams, IT-managed organizations, and regulated environments, with industry-specific solutions for hospitality, healthcare, retail, manufacturing, and education. Cloud and hybrid plans are described as flexible and tailored to business size, while Switchvox uses all-inclusive per-user pricing. Support is available around the clock.