rater8
Healthcare reputation management platform for patient reviews, listings, and feedback
rater8 is a reputation management platform for healthcare organizations that automates patient feedback collection and review generation. It consolidates ratings and reviews from sites such as Google, Healthgrades, Vitals, WebMD, and Facebook into a single dashboard, helping practices monitor their online presence and respond to feedback. The platform integrates with more than 100 EHR and practice management systems through real-time API interfaces, including athenahealth, Epic, eClinicalWorks, NextGen, Oracle Health, and Salesforce.
Core capabilities include the pollin8 review builder, which directs patients to review sites based on configurable goals, and two survey workflows: Review Builder Mode, which sends patients to external review platforms, and Survey Mode, which collects internal feedback first. Additional modules cover reputation scorecards, low-rating alerts, AI-powered summaries, sentiment analysis, listings management, testimonials, social media management, employer reputation, patient and employee satisfaction surveys, NPS, benchmarking, and turnkey reporting. The platform supports provider and location-level organizational units.
rater8 is aimed at healthcare executives, marketers, HR professionals, patient experience teams, practice administrators, group practices, hospitals, health systems, and community health centers. Pricing is packaged in tiers: a free Monitoring plan, physician-based paid editions, and a higher tier that adds listings management and employee surveys, with a minimum monthly fee and one-time setup fees excluded. Annual billing is available.
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