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Portage Communications

Call center workforce management software for small and midsize call centers.

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Portage Communications sells Windows-based workforce management tools for small to midsize call centers. The product suite includes Call Center Designer (Erlang C staffing forecasts), SimACD (simulation of call queues and abandonment), and AgentTime (weekly agent scheduling). Pricing is a one-time fee per tool, ranging from $60 to $380.

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