Popin
Video shopping for your website
Popin is a video consultation and live video shopping platform from Nowflow Technologies Private Limited that lets businesses with showrooms or service centers conduct real-time video calls with customers. It addresses the gap between in-store and online engagement by enabling consultative selling through secure WebRTC video communication, with shoppers able to join without installing an app.
The platform includes a customizable call button for websites, a Seller agent app for Android, a dashboard for tracking live call data, and optional AI-generated call summaries. Video and audio streams are encrypted with DTLS-SRTP, and dashboards are protected with multi-factor authentication. Call recordings are not enabled by default; metadata and call logs are stored in encrypted form. Popin also offers integrations, API documentation, and a knowledge base.
Popin is aimed at businesses seeking to offer consultative selling and live video engagement with their customers. It is packaged as a tiered pricing model with a custom plan available through sales, which includes dedicated customer success, onboarding support, 24/7 customer support, agent support, and custom flows. Retention of metadata and AI summaries varies by subscription tier.
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