Phone.do
Human phone support platform for businesses, sold through partners.
Phone.do is a human-powered telephony service covering virtual PBX, live receptionists, inbound and outbound call handling, and appointment scheduling. It is sold exclusively through partners, who resell the service under their own branding via an API while Phone.do handles delivery behind the scenes.
Core capabilities include IVR options and call routing, message taking, call screening and forwarding, calendar-based appointment scheduling, customized outbound call scripts, follow-up scheduling, and call reporting. Voicemail and fax forwarding to email are available on inbound plans. A management panel provides a real-time dashboard, reports and statistics, forecasting tools, customer and payment management, and performance insights. AI is used for routine tasks, with human staff handling calls.
Phone.do is aimed at partners and service providers rather than direct end customers. Three service packages are offered: Outbound Calls, Inbound Calls, and a Complete Package combining both, with monthly or annual payment. Partners can choose a license model with installation, monthly, per-user, usage, and per-minute fees, or a revenue share model with a 50/50 split.
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