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SatisFactory

SaaS platform for measuring customer satisfaction by centralizing feedback from multiple

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SatisFactory is a French SaaS platform for measuring customer satisfaction, created in 2009 and part of the Konecta group since late 2023. It brings together satisfaction surveys, customer reviews and conversations in one place, helping teams collect feedback at the point of experience and use it to improve services continuously.

The platform combines AI and semantic analysis to surface trends, predict dissatisfaction and turn feedback into prioritised action plans. It supports live performance tracking against objectives, networks and competitors, and AI assistance for responding to customers. Results can be shared across teams to build a customer-centric culture. The solution integrates into existing ecosystems and is certified to ISO 27001. A Speech Analytics offer is also available.

SatisFactory is aimed at organisations that want to centralise and act on customer feedback across channels. All offers include support from a Customer Success Manager to help teams onboard and use the SaaS Feedback solution.

12 alternatives to SatisFactory

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