NEXT AI
Agentic AI that builds a persistent customer memory from every interaction—and puts it to
NEXT AI is an ambient customer intelligence platform that turns calls, tickets, surveys, reviews, and community posts into persistent customer memory and actionable workflows. It addresses the problem that much customer feedback never reaches the teams and systems shaping product, marketing, and CX decisions, replacing manual tagging, synthesis, and dashboard analysis with automated encoding, consolidation, and recall.
The platform uses source-native agents to encode signals across formats and languages, consolidates contradictory feedback into distinct memories by persona, competitor, journey, product, or segment, and recalls that memory within business context. It integrates with tools such as Salesforce, Jira, HubSpot, Slack, WhatsApp, and email through autonomous workflows, and exposes an MCP server for use in Cursor, Claude, and internal tools. Security features include SAML SSO, SCIM provisioning, PII protection, data residency options, and GDPR and CCPA compliance.
NEXT AI is built for product, marketing, CX, VoC, insights, and customer support teams. It is packaged in Starter, Grow, and Scale plans with monthly usage allowances for media and non-media items, AI credits, and unlimited users, plus an Enterprise edition with custom pricing, physical data separation, advanced privacy policies, and dedicated customer success.
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