MPower CS

MPower CS is an enterprise SaaS platform for conversational commerce that helps retail brands connect customers from any channel to their frontline sales staff. It solves the problem of fragmented customer engagement by enabling potential buyers to reach specialized salespeople directly from a brand’s website, social media, or physical stores. The platform aims to turn conversations into transactions through personalized, one-to-one chat.

The platform’s core capabilities include connecting customers from multiple channels, enabling direct chat between sales staff and consumers, and allowing salespeople to select and share product recommendations anytime, anywhere. It provides a unified view of inbound conversations from various stores and social media, and includes CRM features that let frontline staff engage customers early in the discovery process. The platform is designed to manage a flexible salesforce, whether in-store or remote, and supports retail intelligence augmentation tools to optimize conversions.

MPower CS is built for retail brands with a mobile salesforce, particularly those operating across online and offline channels. The product is offered through subscription plans, with additional Business Insight Consultation services available for driving actionable insights from conversation and transaction data. Customized packages are also available upon request.