Acquire
All-in-one customer support.
Acquire is a customer communication platform that connects customers with sales and support teams. It addresses the need to manage conversations across channels while keeping customer context, routing, and service-level targets in one place.
The platform includes live chat, messaging, voice and video calling, and an agent workspace. Business Rules automate routing and workflows based on conditions such as location, URL, and device type. Agents can view a unified conversation timeline, switch between chat, SMS, and email, translate conversations into 25+ languages, share files, and launch video support from a live chat. Workflow capabilities cover SLAs and alerts, prioritization and queues, and API-based integrations across a tech stack.
Acquire is aimed at teams handling customer service and sales conversations. Pricing is organized into self-service and integrated solution editions, with a further edition listed as coming soon; each edition bundles a different set of channels, workflows, video, and reporting features. Contact is required for pricing, and professional services are available for tailored implementations.
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