Lime Connect (ex Userlike)
AI customer communication platform combining chat, messaging and AI agents for sales and
Lime Connect, formerly Userlike, is a customer communication platform that brings website chat, messaging apps, email, and AI agents into one shared workspace. Founded in 2011 as Userlike and acquired by Lime Technologies in 2021, the company is based in Germany and hosts its software on European servers.
The platform includes AI Agents for automated customer service, a Message Center for team collaboration, Workflows for process automation, WhatsApp Campaigns, and live chat and messaging across channels including website chat, mobile app, WhatsApp, email, Instagram, Facebook Messenger, and SMS. Integrations are available for tools such as Lime CRM, Salesforce, HubSpot, Zendesk, Slack, Shopify, and WordPress, along with a callback API for custom back-ends. The software is GDPR-compliant and ISO27001 certified.
Lime Connect serves industries including manufacturing, utilities, automotive, e-commerce, banking and insurance, and tourism. It offers a free trial and a free sign-up option, with pricing available on monthly and annual billing.
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