Grasp

Customer conversations platform that brings contact moments from multiple channels into a

Grasp consolidates customer conversations from email, WhatsApp for Business, Facebook Messenger, Instagram Direct and live chat into one team inbox, giving support teams a single timeline of all contact moments with a customer. Higher plans add unlimited team views, API integrations, reporting and custom reporting.

12 alternatives to Grasp

Ranked by how well each tool replaces Grasp: shared features, audience, price and popularity.

Zendesk
Customer service software for support teams of any size
Covers 3 of 15 key features.
Shared inboxLive chatReporting
65 out of 100 match$19/mo
Simplify360
AI-powered omnichannel CX and support platform
Covers 6 of 15 key features.
Shared inboxLive chatAI assistantAutomation
62 out of 100 matchUsage-based
Front
Shared inbox for customer operations teams
Covers 3 of 15 key features.
Shared inboxReportingLive chat
62 out of 100 match$25/mo
CM.com
One platform for every customer interaction
Covers 0 of 15 key features.
61 out of 100 matchContact sales
Kustomer
Your intelligent CX platform
Covers 4 of 15 key features.
IntegrationsAI assistantApi accessCustom reports
60 out of 100 matchContact sales
Freshdesk
Help desk with ticketing, SLAs and automations
Covers 2 of 15 key features.
Shared inboxReporting
60 out of 100 match$19/mo
Saysimple
A B2B commerce customer engagement platform connecting every channel, team, and customer.
Covers 5 of 15 key features.
Shared inboxMessagingUser managementIntegrations
59 out of 100 match$119/mo
Help Scout
Shared inbox and help center that feels like email
Covers 3 of 15 key features and has a free plan.
Free planShared inboxLive chatReporting
59 out of 100 match$25/mo
Re:amaze
AI-powered customer service and AI agent platform for eCommerce and online businesses
Covers 4 of 15 key features.
Shared inboxLive chatAI assistantReporting
59 out of 100 match$29/mo
MaestroQA
AI Conversation Data Quality Platform
Covers 5 of 15 key features.
ReportingAI assistantCollaborationPermissions
59 out of 100 matchContact sales
Comm100
The People-First, AI-Powered Omnichannel Customer Service Platform
Covers 3 of 15 key features.
Live chatMessagingAI assistant
58 out of 100 matchContact sales
Textline
Business texting software built for teams
Covers 3 of 15 key features and has a free plan.
Free planShared inboxLive chatPermissions
58 out of 100 matchContact sales