Gleap
AI customer support and feedback platform that connects support conversations with bug fix
Gleap is an AI-native customer support and feedback workspace designed for software teams. It consolidates support conversations, bug reports, knowledge base articles, feature requests, and roadmaps into a single inbox, solving the problem of fragmented communication between support, product, and engineering teams.
The platform features four AI agents: Kai answers customer questions from connected knowledge sources; Kai Resolve investigates hard tickets by reading logs, click trails, and code in read-only mode; Kai Code turns approved fixes and features into code changes and pull requests; and Kai PM recommends feature priorities based on demand and revenue. It includes a shared inbox for chat, email, WhatsApp, Instagram, Facebook Messenger, Slack, and Telegram, plus in-app bug reporting with session replay and logs, a knowledge base, surveys, a public roadmap, and release notes. Native integrations include Jira, Linear, GitHub, GitLab, Azure DevOps, Slack, Zendesk, HubSpot, Salesforce, and Stripe, with additional connections via webhooks, Zapier, an API, MCP servers, and Composio.
Gleap is built for software teams of all sizes, from solo builders to global businesses. It offers a 14-day free trial with $50 in AI credit. Plans include Starter (one seat and one project), Team, Pro (unlimited seats and projects with all AI agents), and Enterprise, with seat-based pricing and additional AI usage charges.
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