Fluents

Fluents is an AI voice operations platform that handles both inbound call resolution and outbound voice campaigns on a single system. It solves the problem of scaling phone operations without adding headcount, allowing teams to manage peak call volumes and run outreach programs using the staff they already have. The platform combines AI agents, telephony, and campaign management so that calls can be answered, resolved, and followed up on without requiring a human for every interaction.

The platform offers inbound capabilities such as order taking, order status lookups, call routing, and warm transfers, alongside outbound features like reminders, lead qualification, appointment booking, and multi-step campaigns with pacing and retries. It integrates with CRMs, ecommerce platforms, help desks, calendars, and custom APIs, and provides tools for call insights, transcripts, recordings, and reporting. The AI agents support natural turn-taking, custom voice cloning, and multilingual conversations, and can also send SMS or email follow-ups as part of the workflow.

Fluents is designed for teams that need to manage high phone volume without scaling their team. It offers a 14-day free trial with no credit card required, and paid plans start with flat monthly pricing that includes a set number of minutes, unlimited agents and users, and published overage rates. Plans vary by included minutes, concurrent call capacity, and phone numbers, with enterprise options available for higher volume, custom requirements, and dedicated support.