Synthflow

Synthflow is a Voice AI platform for automating enterprise phone calls, addressing the latency, telephony, and reliability challenges of running AI agents in production. It supports multilingual voice agents for sales and support, with workflows for appointment scheduling, claims processing, lead qualification, and customer service across industries including healthcare, financial services, retail, and BPO operations.

The platform includes a visual Flow Designer for building agent workflows, a Test Center for automated simulated-call testing, an AI Sandbox for versioning and rollback, and real-time monitoring of calls, webhooks, and APIs. Agents run on Synthflow's in-house telephony network with sub-100 ms latency, while also supporting SIP trunking and existing PBX setups. Integrations cover CRM, CCaaS, calendar, telephony, and developer tools, including Salesforce, HubSpot, Freshworks, RingCentral, Genesys, Cisco, Avaya, Twilio, Zapier, and OpenAI. The platform supports voice, chat, and SMS channels, with data fine-tuning using past conversation data.

Synthflow is packaged as an enterprise offering, with contracts starting at an annual minimum and pricing scoped around call volume, concurrency, telephony setup, integrations, security requirements, and launch support. It includes implementation, onboarding, testing, and ongoing optimization, with enterprise SLA terms and security review support.