DialLink
Business Phone System & AI Voice Agents
DialLink is a cloud phone system for small businesses and startups that combines business calling, messaging, and AI agents in one platform. It addresses the problem of fragmented customer communication by bringing calls, voicemails, SMS, MMS, and WhatsApp conversations into a unified thread per contact, with tools to route, record, and organize interactions.
Core capabilities include call routing through auto-attendants, IVR menus, ring groups, queues, forwarding, transfers, and business hours; voicemail transcription; and AI call summaries, tagging, sentiment analysis, action items, and contact suggestions. DialLink offers phone numbers in 100+ countries, number porting, desk phone support, and web, iOS, and Android apps. It also provides AI voice and messaging agents with knowledge bases, plus integrations with Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, and an open RESTful API.
DialLink is packaged in three seat-based editions: Essential for core calling and messaging, Professional for AI automation and native integrations, and Enterprise for advanced automation, phone support, setup services, and an SLA. A free U.S. number is included per user, and each plan can be tried free for 7 days.
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