Cloud Humans

AI-powered customer service platform combining an AI agent (ClaudIA) with an omnichannel (

Cloud Humans is a Brazilian AI customer service company offering two products: ClaudIA, an AI agent that resolves support conversations autonomously, and Cloud Chat, an omnichannel platform for WhatsApp, Instagram, chat and email. It is designed for real-time conversations rather than ticket and SLA-based helpdesks, centralizing channels, managing operations and automating support with AI agents that resolve demands and execute actions in connected systems.

ClaudIA supports personalized conversations with configurable persona, tone, languages, greetings and rules, along with specialist agents, continuous learning, intelligent escalation, multichannel support, performance insights and security controls. It uses a foundation model for high-level reasoning and task decomposition, plus specialized models for voice, classification, routing and deterministic automations, and can connect to databases or systems via API. Cloud Chat provides native WhatsApp, web and app chat, email and social networks in one place, with AI insights, visual automations, queues and teams, and integrations with backoffice systems and CRMs.

Cloud Humans is aimed at digital companies scaling customer service. Pricing is usage-based for AI-resolved conversations, with escalations to human teams not charged, and seat-based for Cloud Chat users who interact with customers; non-interacting users are not billed. A paid 30-day pilot is available, and WhatsApp integration uses the official Meta API with no additional platform cost for reactive messages.

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Key facts

Starts at: Usage-based
Free plan: No
Free trial: Yes
Open source: No
Headquarters: Brazil

What it does

AI agent
Chatbot
Live chat
Shared inbox
Messaging
Sms mms messaging
Email marketing
Integrations
Reporting
Automations
Api access
AI assistant
Analytics
Dashboards
Collaboration permissions customization notifications security compliance reporting data exports segmentation crm integrations workflow automation multi language support knowledge base call recording recording transcription ai insights custom fields filters tags export data export audit trail user management support documentation free trial custom reports campaign reporting real time data customer portal conversation intelligence ai content creation voice calls calling business phone two factor authentication mfa single sign on sso authentication access control encryption privacy monitoring alerts logs log management observability performance monitoring error monitoring webhooks rest api sdk cli webhooks web app mobile app chrome extension browser extension offline kanban tasks task management project management gantt calendar calendar sync time tracking scheduling booking pages reminders notifications email notifications push notifications invoicing payments payment processing card payments checkout subscriptions subscription management multi currency ecommerce storefront inventory inventory management point of sale crm contact management pipeline lead generation sales automation marketing automation campaign builders audience segmentation email templates landing pages popups conversion tracking funnels attribution ab testing a b testing seo tools keyword research rank tracking heatmaps visitor tracking session replay web analytics product analytics bi dashboards custom dashboards forecasting predictive analytics data warehouse databases managed databases cloud storage file sharing file sync file transfer backup disaster recovery cdn ddos protection waf firewall vpn endpoint security antivirus threat detection incident response ci cd containers docker kubernetes serverless functions cloud hosting hosting static sites domains dns dns management ssl load balancing autoscaling multi region high availability feature flags a b testing experimentation personalization branding custom branding white label themes templates drag and drop visual editor no code low code cms content management blog wiki docs knowledge base community moderation events event registration event ticketing webinars live streaming streaming video calls conferencing screen sharing screen recording video editing ai image generation photo editing presentations diagramming whiteboard prototyping ui design design systems vector editing responsive design cross platform desktop app mobile apps ios android offline open source self hosting docker kubernetes cli sdk api rest api graphql webhooks mcp integration mcp server ai agents ai assistant ai search research web search research market research enrichment ocr sentiment analysis nps surveys surveys quizzes assessments gamification training learning lms onboarding employee records payroll time off hris recruiting performance goals okr goals expenses expense management accounting bookkeeping forecasting financial planning business 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