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BusinessOnBot

AI powered Omnichannel Support, Marketing & Engagement

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BusinessOnBot is an omnichannel platform that combines support, marketing, and engagement across WhatsApp, Instagram, email, SMS, RCS, and web/app chat. It is designed to consolidate multiple tools into a single dashboard, with an AI agent handling sales conversations, resolving queries, and suggesting products in real time to reduce drop-offs.

Core capabilities include a unified inbox across channels, a Journey Builder for marketing automation, personalized messaging, segmentation, retargeting, and anonymous user detection that captures behavioral data from product and checkout pages for contextual triggers. Support features include a support analytics UI covering customer satisfaction and response performance, while commerce features include smart upsell recommendations during WhatsApp and web sales chats.

BusinessOnBot is aimed at businesses managing customer interactions across multiple channels, including commerce and D2C operations, with a Shopify App available. The platform offers Enterprise packaging and can be booked for a demo; no free plan, trial, or seat-based or usage-based pricing details are stated.

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