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Botcake

AI-powered chatbot platform for business messaging across social and messaging channels

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Botcake is a chatbot and messaging automation platform that helps businesses manage customer conversations across channels including Messenger, Instagram, WhatsApp, Zalo, TikTok, LINE, Telegram, and Viber. It addresses the need to automate replies, capture leads from advertising, run bulk marketing campaigns, and hand off complex conversations to human agents from a single dashboard.

Core capabilities include a visual Flow Builder for building conversation journeys, bulk broadcast messaging, AI-powered lead qualification, and an optional Botcake AI add-on that connects to a customer's own OpenAI account for natural-language replies in 50+ languages. Integrations cover CRM systems (Pancake CRM, HubSpot, Salesforce), messaging ad platforms (Meta Click-to-Message, TikTok Messaging Ads), ecommerce (Shopify, WooCommerce), payment gateways (PayPal, Stripe, MoMo), and email/SMS tools (Mailchimp, Klaviyo).

Botcake is aimed at e-commerce brands, livestream sellers, teams running messaging ads, and businesses with high chat volume. Pricing is usage-based, with a free Starter plan that includes a monthly allowance of automated messages, a paid Pro tier with higher message volume and priority support, and a custom Premium tier for enterprise needs. Botcake AI is offered as a pay-as-you-go add-on billed against the customer's own OpenAI tokens, with AI replies within Botcake itself not charged separately.

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