WhosOn
Live chat and AI chat software for enterprise businesses
WhosOn is a live chat software platform designed for enterprise and regulated industries that require secure, compliant customer communication. It addresses the challenge of managing high-volume chat interactions while meeting strict data protection and compliance standards, particularly in sectors like finance, healthcare, and the public sector. The platform combines live operator chat with chatbot automation to handle customer inquiries efficiently.
The software includes a chatbot platform with ChatGPT integration, hybrid chat capabilities that blend bot and human interactions, and an inbuilt help desk suite. It offers AI-powered features such as sentiment analysis, auto-text suggestions, and chat summaries. Security features include encryption, intrusion prevention, data masking, and data retention controls. The platform supports omnichannel engagement including video chat, voice calling, and mobile chat, and provides comprehensive analytics with over 80 pre-built reports. Native integrations connect with CRM systems, Google Analytics, and Microsoft Office, while a live chat API and webhooks enable custom integrations.
WhosOn is aimed at enterprise organizations and regulated industries that need customizable deployment options. It can be deployed on-premises, on a dedicated server, or as a cloud edition. The product is available through a free trial, with perpetual and subscription licensing options.
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