Wati
AI-powered customer engagement platform turning WhatsApp, Instagram & Messenger into reven
Wati is an AI-powered customer engagement platform designed to centralize business conversations from WhatsApp, Instagram, and Messenger into a single team inbox. It addresses the challenge of managing fragmented customer interactions across multiple messaging channels, helping teams streamline sales, support, and marketing communications without switching between tools.
The platform offers a no-code chatbot builder for creating automated conversation flows, broadcast campaign tools for personalized messaging, and a unified team inbox for managing all chats. Its AI layer, Astra, provides autonomous AI agents that can handle conversations end-to-end, with capabilities including voice agents, multi-language support, and tool calling to book meetings or update CRMs. Wati integrates with over 100 tools such as Salesforce, HubSpot, Shopify, and Zapier, and supports WhatsApp Business Calling and Instagram automation.
Wati is built for businesses of various sizes, particularly those in ecommerce, marketing agencies, healthcare, and education. It offers a 7-day free trial with no credit card required, and transparent pricing. The platform is seat-based and available in multiple editions, with no free plan mentioned.
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