VOXO
Automating communication in retail healthcare.
VOXO is a cloud phone system and AI voice agent platform for pharmacies and retail healthcare. It addresses the volume of routine inbound calls that pull staff away from patient care, including refill requests, prescription status checks, and insurance questions. The system handles these interactions through traditional IVR and AI agents, with workflows that route patients, respond to requests, and deliver outcomes automatically.
The platform includes Pharmacy IVR, Pharmacy Agent, and VOXO Connect modules. Core capabilities include unlimited phone extensions, unlimited minutes, unlimited texting, storage integrations, and 24/7 support. Higher tiers add voice AI agents, text AI agents for select pharmacy management systems, unlimited AI inbound minutes, patient memory, AI prescription refills, AI prescription status checks, and outbound AI calling. Integrations are available with pharmacy management software, with additional fees for certain PMS and fax integrations.
VOXO is packaged in Bronze, Silver, and Gold editions. Bronze offers a free trial with traditional IVR and core communication features. Silver adds voice and text AI agents and is positioned for growing businesses. Gold, intended for large enterprises with specialized requirements, is listed as coming soon. Plans are billed monthly or yearly, with no contracts required.
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