UniDesk
A good place for IT. Your entire IT world. Beautifully connected.
UniDesk is a unified workspace for internal IT teams and managed service providers, combining helpdesk ticketing, asset inventory, remote device management, and AI agents. It brings requests, people, devices, and next steps into one place, reducing manual work across everyday IT support.
The platform includes an AI assistant named Lyvn that triages, diagnoses, and replies to tickets using approved company knowledge, with human handoffs to technicians when needed. Knowledge retrieval combines keyword and semantic search over approved documents, structured knowledge, and published runbooks, keeping source versions attached to tickets. Additional capabilities include workflow automation with triggers, conditions, actions, and approvals, reporting on ticket volume, resolution times, and SLA performance, integrations with Microsoft 365, Google Workspace, Slack, and Okta, a mobile app, and dedicated workspaces for MSPs serving multiple client companies.
UniDesk offers Starter, Growth, and Scale plans with unlimited admins and staff, differentiated by AI action and asset capacity, with an Enterprise option for more complex setups. Monthly and annual billing are available, and optional one-time setup, migration, and training services are billed separately.
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