Symphony

Symphony is an AI platform built for insurance companies, covering frontline operations across training, real-time assistance, and workflow automation. It addresses the need to prepare staff for customer-facing work, support decisions as they happen, and reduce manual handling of routine tasks such as calls and claims intake.

The platform is organized into three modules: Train, which runs custom roleplay simulations in voice, video, or text covering backend systems, customer interactions, and complex scenarios; Augment, an AI copilot offering product recommendations, insights from prior customer interactions, negotiation tactics, and guidance on data entry, decisioning, and fraud detection; and Automate, which handles inbound and outbound calls, facts of loss capture, and triggers next steps. Symphony supports custom AI models trained on a company's data, configurable workflows, white-label capabilities, and integration with existing systems, with SOC 2 Type II compliance noted for security.

It is aimed at insurance carriers, TPAs, and frontline teams including claims adjusters. The pages describe rapid onboarding with pre-built insurance templates and a dedicated implementation team, and direct visitors to book a demo or contact sales; no free plan, trial, or seat-based pricing details are stated.