Smallchat

Smallchat is a live chat widget for websites that operates entirely within a Slack workspace. It solves the problem of needing separate software for customer communication by allowing teams to talk with site visitors directly from Slack, where they already collaborate. Each conversation creates a new Slack thread, keeping all interactions organized in one place.

The tool includes features such as customizable auto messages, a contact list with CSV export, conversation analytics, and the ability to edit or delete sent messages. It offers full widget customization, offline scheduling, and a JavaScript API for adding visitor data. Smallchat supports multiple sites and languages, and works with Slack’s native mobile app for on-the-go chatting.

Smallchat is designed for teams of any size that use Slack and want to engage website visitors in real time. It has a free Personal tier with unlimited conversations and operators, limited to 10,000 monthly pageviews. Paid Growth and Business tiers add unlimited pageviews, auto messages, multiple Slack channels, file uploads, whitelabeling, and the API. Pricing is per month, with annual billing available.