Lime Talk

Lime Talk is an online chat widget for websites and e-shops that lets operators communicate with visitors in real time. It provides a realtime visitor overview showing geographic location, time on site, traffic source, and current page, along with saved visitor notes. Automated messages can target visitors based on rules such as time spent on a conversion page, and operators can respond from mobile or tablet devices.

The platform includes a customizable chat widget with configurable colors, text, photos, design, and position, plus multi-language support, pre-chat and offline forms, chat transfer between operators, operator-initiated chat, chat transcripts, typing indicators, sound and desktop notifications, and shortcuts. It offers statistics on operator performance and conversion, Google Analytics event tracking, visitor banning, an operator inactivity detector, API-based chat control, and SSL-secured data centers in the EU with GDPR compliance. Installation is supported through tutorials for selected platforms.

Lime Talk is intended for website and e-shop operators, including both larger companies and entrepreneurs. It is packaged as a single plan with all features and no package tiers, with unlimited conversations, history, concurrent chats, and multiple website support. The first half-year is free regardless of operator count, after which continued use requires purchasing credit, with volume discounts available. The operator count can be changed at any time, and a white-labeled chatbox that removes the Lime Talk branding is available as an additional service.