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Skalin

AI-powered Customer Success Platform for mid-market B2B SaaS teams

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Skalin is a customer success platform for B2B SaaS teams that consolidates data scattered across CRM, product usage, support, email and billing into a single customer record. It applies a self-calibrating AI health score to surface churn risk early and automates follow-up through playbooks, reducing manual preparation and account research.

Core modules include the 360° Customer View, Smart Health Score, Playbooks, project management, analytics, and a customer portal. An AI assistant handles meeting prep and answers account questions, while cross-portfolio Insights identifies trends and churn patterns. Integrations cover HubSpot, Salesforce, Pipedrive, Zoho, Sellsy, Intercom, Zendesk, Jira Service Desk, Stripe, Chargebee, Segment, Pendo, Mixpanel, Gmail, Outlook 365, Slack, and call recorders such as Fathom, Fireflies, Noota and tl;dv, plus a full REST API, webhooks and Zapier.

Skalin targets Customer Success teams of 1 to 15 people in B2B SaaS. It is packaged as a seat-based Scale plan with five seats included and unlimited read-only licenses, with additional seats available. Optional add-ons cover the customer portal, opportunity pipeline and team monitoring. There is no free plan or trial; onboarding and a dedicated CSM are included.

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