Akita
Keep customers successful with data-driven success software
Akita is a customer success platform that brings customer data, activity and metrics from multiple sources into a single view. It is designed to help teams identify at-risk accounts, address growth challenges and spot expansion opportunities, while reducing the manual work involved in preparing for customer conversations.
Core capabilities include account health scoring, customer segmentation, actionable alerts, automated playbooks, task management through the Customer Success Planner, and customizable dashboards. Akita connects with a wide range of SaaS applications, including CRM, support, billing, email marketing and analytics tools, and offers full API access and a JavaScript SDK for custom data sources. Security measures include account-level access controls, daily backups, encrypted data transport and two-factor authentication for infrastructure access.
Akita is aimed at customer success teams, particularly startups and growing SaaS businesses. It is offered in three monthly editions: Small Teams, Growing Teams and Enterprise Teams, with limits varying by plan on integrations, full-access users, read-only users, accounts and contacts, and monthly tracking events. Additional integrations and full-access users can be added for a monthly fee, and annual prepayment is available at a discount. The pricing page states that there is no free trial, though the homepage references a 14-day trial.
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