Simla.com
Omnichannel CRM platform with AI for automating communications, measuring team performance
Simla.com is an omnichannel CRM platform that consolidates customer chats, calls, orders, notes, and tasks into a single customer profile. It is designed to help businesses manage customer communication and sales processes across multiple channels from one workspace.
The platform includes an inbox, sales funnel management, segmentation, marketing campaigns, and telephony. It supports messaging through WhatsApp, email, and SMS, with connections to Facebook, Instagram, and website chat. Ready-to-use chatbots handle conversation distribution, open-dialog reminders, and FAQ flows. AI features include an AI Agent, a ChatGPT-based assistant for conversation summaries, agent efficiency evaluation, and automatic tagging, plus trigger-based automation for actions and communications. A mobile app for iOS and Android provides chats, notifications, and tasks.
Simla.com is available through a web browser and mobile app, with a Basic and Professional edition that include a set number of users and WhatsApp numbers. Additional users, WhatsApp channels, customer-base segmentation, email packages, AI Agent usage, and SMS are priced separately. A free trial is available without a credit card.
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