PulseDesk
Automate and speed up your company's customer support for only $8.
PulseDesk is a helpdesk system for small and medium-sized businesses that brings customer support requests from multiple channels into one place. It supports Gmail, WhatsApp, live chat, a client portal, and a website widget, and includes an AI chatbot based on ChatGPT for drafting responses. The platform also offers workflow automation through triggers, ticket assignment rules, response templates with variables, and reporting on metrics such as first response time and average resolution time.
Core capabilities include a ticket system with categories, parent-child tickets, priorities, custom data fields, statuses, and user groups; a knowledge base and whitelabel client portal for self-service; a mobile application; and an open API with integrations. Live chat and pop-up widgets can be installed on a website, and tickets can be distributed among agents based on workload, with business hours and SLA management.
PulseDesk is packaged as a cloud (SaaS) subscription with a free 14-day trial that includes all features, and an on-premise edition with a 12-month license. The cloud plan is priced per user per month, with lower rates for longer commitments; the on-premise option includes technical support and software updates for 12 months.
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