PipeOne.me
Customer Service CRM for the messaging era
PipeOne is a customer service CRM for messaging channels, consolidating WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, web chat and QR code conversations into a single inbox. It aims to replace phone-based support with text-based communication while maintaining a unified view of each contact's profile, preferences and history.
The platform includes a built-in CRM with customizable contact fields, groups, tags, segments and timeline views, alongside tickets, message templates, business hours with auto-replies, automated triggers and actions, and a Kanban pipeline view. Integrations include OpenAI, Gmail, Zapier, WhatsApp Business Official API, Twilio for SMS, and web chat widgets. Additional capabilities include NPS measurement via chatbot, multi-language support, sub-accounts for departments or branches, user permission controls, and bulk messaging campaigns.
PipeOne is designed for small and medium businesses. It is offered as a single plan with all features included, priced by the number of active users, with monthly, quarterly and yearly billing options. A 7-day free trial is available without a credit card. Bulk messaging includes a monthly message allowance with per-message charges beyond that, and SMS and WhatsApp usage may incur separate provider costs. An optional premium add-on provides dedicated onboarding, custom feature development, AI agent training, a support SLA and consulting services.
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